At Long Phuong Porcelain, we understand that choosing the right porcelain products – whether for personal use, business gifting, or hospitality needs – comes with important considerations. If you have more specific questions or need personalized support, our dedicated customer sales team is always here to help. Contact us anytime.
Below, you’ll find answers to some of the most frequently asked questions from our valued customers.
1. Does Long Phuong Porcelain offer logo printing for corporate gifts?
Yes. At Long Phuong Porcelain, we specialize in customized corporate gift solutions, including high-quality logo printing on porcelain products. We use advanced printing technology to ensure your brand stands out elegantly. Our team also offers bespoke gift box design services to help you create memorable and refined gift sets for your clients or partners.
2. Are discounts available for bulk orders?
Absolutely. The more you order, the more you save—with discounts of up to 20% for large-volume purchases. With a production capacity of 100,000 pieces per day, Long Phuong guarantees both efficiency and excellence in meeting your business needs.
3. What types of products does Long Phuong Porcelain offer?
We offer a wide selection of over 400 product designs in various colors, shapes, and sizes. Our product range includes:
- Tableware Sets: Plates, Bowls, Servewere, Spoon, Casserole dish, Sauce bowls.
- Collection: New Arrivals, Best Sellers, White Dinnerware, Floral Dinnerware, European tableware, Asian tableware
- Tea sets
- Mugs & Cups
- Vases
- Place Setting
- Decorative porcelain items
- Customized corporate gifts with logo printing
- Hospitality-grade collections for restaurants, hotels, and supermarkets
Full information on products can be found here.
4. What is Long Phuong’s return and exchange policy?
Customers may request returns or exchanges within 3 days of receiving their order.
- For defective items, Long Phuong will cover all return shipping costs.
- For exchanges due to personal preference (e.g., color, style), the customer will be responsible for the two-way shipping costs.
Full information on returns or exchanges can be found here.
5. Do you offer custom-made porcelain designs (OEM)?
Yes, Long Phuong Porcelain provides full OEM (Original Equipment Manufacturer) services. We can manufacture custom porcelain products based on your designs and technical specifications for orders of 1,000 pieces or more. Our team will work closely with you from concept to production to ensure your product meets your expectations.
Full information on OEM services can be found here.
6. Does Long Phuong have any physical showrooms?
Yes. We welcome you to visit our showrooms at the following locations:
6.1. Hanoi:
• 59 Cua Bac Street, Truc Bach Ward, Ba Dinh District
• 37 Cua Nam Street, Cua Nam Ward, Hoan Kiem District
6.1. Ho Chi Minh City: 127 Le Thi Rieng Street, Ben Thanh Ward, District 1
6.3. Bac Ninh: Hap Linh Industrial Cluster, Hap Linh Ward, Bac Ninh City
7. Are Long Phuong porcelain products safe for health?
Absolutely. Our porcelain is produced under strict quality control, with triple-firing at 1380°C to eliminate cadmium and all harmful residues. We carefully select raw materials to ensure the final product is non-toxic, lead-free, and food-safe, making it safe for everyday use.
8. Can Long Phuong porcelain be used in microwaves and dishwashers?
Yes. All Long Phuong products are designed for modern convenience. They are microwave-safe, dishwasher-safe, highly durable, and resistant to scratching and high temperatures.
Full information on care instructions can be found here.
Long Phuong Group Joint Stock Company
- Phone number: (+84) 989 595 866
- Email: export@longphuong.vn
- Factory: Hap Linh Industrial Cluster, Hap Linh, Bac Ninh, Vietnam
- Showroom Ha Noi: 59 Cua Bac, Ba Dinh Ward, Hanoi, Vietnam
- Showroom Ha Noi: 37 Cua Nam, Cua Nam Ward, Hanoi, Vietnam
- Showroom TP. Ho Chi Minh: 127 Le Thi Rieng, Ben Thanh Ward, Ho Chi Minh, Vietnam
CEO of Long Phuong Group Joint Stock Company, with more than 20 years of exploration and research to obtain the best formulas and professional experience, Long Phuong Porcelain has produced more than 400 designs of all kinds of household porcelain, Significant contributions to Vietnam's ceramic industry.
